Account Settings - Related FAQs

How do I change my account password?

To change your password, please follow these steps:

• Click the profile icon at the top right corner of the page and click “Security”. It’s the second option in the drop down menu.

• Under the Change Password tab, you will be asked to enter your old password and your preferred new password. We recommend a strong password for better security. Please confirm.
• You have successfully changed your password.

How do I change the timezone of my account?

To change the timezone, please follow these steps:

• Click the profile icon on the top right corner of the page and click "Account Settings". It’s the first option in the drop down menu.

• In the Preferences section, click the pen icon so you can make changes. After clicking
  the icon, you will see this window.

• The third item in this window is for choosing what Time Zone your MyAccounts will have.
  Click the drop down menu and choose the time zone you want.
• Click “Update” to finalize the change. 

How can I update my personal information like my name and contact details?

To update your personal information, please follow these steps:

• Click the profile icon at the top right corner of the page and click “Account Settings”. It’s the first option in the drop down menu.

• Once you’re in the Account Settings section, click the pen icon beside the “Profile” in the first tab and you will see the window shown below. 

• After you’ve updated the information (name, email address and phone number), please click "Update". 

How do I change email notification settings?

To change your email notification settings, please follow these steps:

• Click the profile icon at the top right corner of the page and click “Account Settings”. It’s the first option in the drop down menu.

• Once you’re in the Account Settings section, go to the Email Notifications tab shown in the image below.

• Click the tickboxes of the email notifications you want to receive.

I want to make certain changes within my account, can you help me?

Yes, we would be happy to assist you in any way we can. Please contact us via Live Chat or
email to specify your needs. In the meantime you can check our support page, which might
already contain the answer you need.

How do I change the email associated with my account?

To change the email associated with your MyAssets account, please follow these steps:

• Click the profile icon at the top right corner of the page and click “Account Settings”. It’s
  the first option in the drop down menu.

• Once you’re in the Account Settings section, click the pen icon beside the “Profile” in the
  first tab and you will see the window shown below.

• After you’ve updated the information (name, email address and phone number), please
  click "Update". 

How do I close my account?

To close your account, please follow these steps:

• Click the profile icon at the top right corner of the page and click “Account Settings”. It’s
  the first option in the drop down menu. 

• Once you're in the Account Settings tab, look for the “Close Account” section on the
  bottom of the page.

Note: Closing your MyAssets account will delete all data from the MyAssets database.

Can I set up multiple accounts?

Yes, you can set up multiple accounts using different email addresses, but they will be independent accounts without reference to each other.