Unable to Log In

I am having trouble logging in, what should I do?

If you are unable to log in to your MyAssets account, try resetting your password by clicking the Forgot Password link on the login page shown in the image below.

If you're able to successfully reset your password but are still unable to access your MyAssets account, please contact our customer support team via Live Chat or email from our support page. 

Our customer service agent might ask you to provide personal information for account identification.

Tip: Take note of error codes or take screenshots as it will be helpful in troubleshooting for our customer support team.

What should I do if I forgot the email I use to log in to my account?

If you have forgotten your email to log in to your account, please contact us via Live Chat or email from our support page, so we can assist you in your case.

Our customer service agent might ask you to provide personal information for account identification.

Tip: Take note of error codes or take screenshots as it will be helpful in troubleshooting for our customer support team.

I think my account has been compromised/hacked/taken over, what do I do?

Please contact us via Live Chat or email so we can assist you in your case.

Our customer service agent might ask you to provide personal information for account identification.

Tip: Take note of error codes or take screenshots as it will be helpful in troubleshooting for our customer support team.